Support

This page describes how to get in contact to solve problems you might encounter when using Code_TYMPAN.

If you need help with anything related to Code_TYMPAN, ranging from installation issues to how to best solve a calculation, read the users' documentation, and ask your question in the Forum.

Before running away and posting your question, please take a minute to consider the following points:

  • Search into the Frequently Asked Questions and  the Forum to check that your question has not been answered before.
  • Formulate your question well. If we cannot understand your question, we probably cannot help you.
  • Post your comment/question to the most appropriate place. Any post deemed to be in the wrong forum will be moved. Do not cross-post the same question to multiple places.
  • Please help out in answering questions from other users.
  • Keep all posts on-topic. If you have a comment/question not related to the topic you currently participate in, please create a new topic with an appropriate title.
  • Tag your question appropriately.

If you encounter something you suspect is a bug, please file a bug report using the topic named 'Reporting bugs' in the forum.

We encourage to take active part in developing and documenting Code_TYMPAN. As an active developer, it is easy to influence the direction and focus of Code_TYMPAN. The step from user to developer is just a patch away!

You can download sources here. Please contact the team to inform us of your project. (contact)

Additional information